Complaints Procedure

Complaints handling procedure

It is the aim of Main Street Leasing is to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

• We will acknowledge receipt of the complaint by the customers preferred contact method within three working days from receipt of complaint.
• We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved.

To register a complaint contact us by either:

email: info@mainstreetleasing.co.uk
calling us on: 01634 907121 or write to us at: Main Street Leasing, 17 Port Rise, Chatham, Kent, ME4 6QA

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.

http:www.financial-ombudsman.org.uk/contact/index.html